Hosting & Support

HIA Web Design are pleased to be able to offer all new and existing clients a great range of support package that offers the following benefits to your business:

  1. Peace of mind knowing experts are looking after your website
  2. Rest assured your website will always be up to date with all security issues addressed promptly
  3. Fixed price – no nasty surprises
  4. Your website budget can be planned and integrated into your annual business costs
  5. Priority processing of your request
  6. Streamlined, well organised and professional service
  7. Amazing value compared to other similar solutions
  8. Lets you concentrate on running your business not managing your website!

ALL of our website design packages include hosting, technical support & email management as standard. We also offer up to 2 hours of revisions during the first 30 days that your website first goes live included in our website design packages too! Some clients require ongoing updates to their sites, so we have devised a number of support packages, detailed below, to ensure that your website continues to serve your business in the most cost effective way.

Hosting & Support Packages

Hosting Only

£10 per month

  • Support mins p/month* – 0 MINS
  • Website Hosting ** – YES
  • Email Management – YES
  • Technical Support – YES
  • CMS Core, Plugin and Theme Updates – NO
  • Regular Backups – YES
  • 24/7 Uptime Monitoring – NO

Bronze

£25 per month

  • Support mins p/month* – 30 MINS
  • Website Hosting ** – YES
  • Email Management – YES
  • Technical Support – YES
  • CMS Core, Plugin and Theme Updates – YES
  • Regular Backups – YES
  • 24/7 Uptime Monitoring – NO

Silver

£40 per month

  • Support mins p/month* – 60 MINS
  • Website Hosting ** – YES
  • Email Management – YES
  • Technical Support – YES
  • CMS Core, Plugin and Theme Updates – YES
  • Regular Backups – YES
  • 24/7 Uptime Monitoring – NO

Gold

£55 per month

  • Support mins p/month* – 90 MINS
  • Website Hosting ** – YES
  • Email Management – YES
  • Technical Support – YES
  • CMS Core, Plugin and Theme Updates – YES
  • Regular Backups – YES
  • 24/7 Uptime Monitoring – YES

* Website support minutes cover anything from new feature requests, content updates, image formatting and uploads, small design changes, CMS training, marketing advice & consultations etc. Support minutes can be carried over for up to 3 months. If it becomes apparent that you will need a higher level of support than the package you are on, we will recommend you upgrade to another package or create a bespoke support solution specific to your business needs. Website updates, design changes etc for ‘Hosting Only‘ packages will be charged at our hourly development rate (currently £35.00 per hour).

** Occasionally a client will need secure hosting (SSL) or even their very own dedicated server. In these cases we will create a bespoke HostingPlus package for them based on their unique requirements. We also provide special discounts for clients who host multiple websites with us (3+). Please enquire about these prices by contacting us on 0161 638 3893 / 07824 696911 or email us at hello@hiawebdesign.co.uk.

Not included in our support packages:

  1. Completely changing the website design/layout
  2. Photography or copywriting
  3. Print design or any other graphic design work

Any revisions, additions or redesign the client wishes HIA Web Design to perform which is not specified in the support package shall be considered “additional” and will be quoted and invoiced separately. We will advise you if this is the case.

HIA Web Design